A Legal Intake Specialist That Works Around the Clock—So You Don't Have To
Transform Your Operations with AI-Powered Receptionists
Experience Seamless Efficiency with AI-Powered Receptionists—Automate Routine Tasks, Modernize Your Business, Boost Customer Satisfaction, and Stay Ahead of the Competition
Cut Costs by up to 30%
Slash Wait Times by 60%
Unlock 24/7 Customer Support
For Healthcare, Hospitality, and Corporate Offices
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EMMA, 1 of 100,000 charming intake specialists can handle even the worst German-American accent
Among other tools, we integrate with
What are MS AI Agents?
Monument Solutions is a boutique IT and marketing consulting firm. In 2024, we expanded our scope to include highly customizable AI agents for the healthcare, hospitality and office industries.
MS AI Agents are smart, virtual assistants designed to handle tasks like answering calls, scheduling appointments, and assisting customers with common inquiries. They work 24/7, helping businesses improve efficiency and customer satisfaction. Whether it’s a busy hospital, a hotel front desk, or an office reception, our AI agents manage the repetitive tasks so your staff can focus on more important work.
Additionally, MS AI Agents seamlessly integrate with your CRM systems, automatically filling in customer data and updating records in real-time. This means less manual entry for your staff, fewer errors, and a smoother workflow. Your team can now access accurate customer details instantly, improving response times and enhancing service quality.
With MS AI Agents, you get an affordable, reliable solution that reduces costs, improves your service, and frees up your team for higher-value tasks.
4 Reasons Why You Should Run Your Business With Us
24/7 Availability with Real-Time Customer Support
MS AI Agents are always available, handling customer inquiries, scheduling, and information requests even when your human staff isn’t. This ensures your business never misses an opportunity to serve customers, no matter the time zone or workload.
Seamless CRM Integration for Enhanced Accuracy
By automatically integrating with your existing CRM systems, MS AI Agents fill in and update customer data in real-time, reducing manual data entry and minimizing errors. This boosts accuracy, streamlines workflows, and enables staff to access the most up-to-date customer information, which leads to faster decision-making and improved service delivery.
Cost-Effective and Scalable
MS AI Agents reduce the need for full-time staff to manage routine tasks, cutting down on operational costs by up to 30%. Whether your business is large or small, the AI solution scales with your needs, providing a flexible, cost-efficient service that grows as your operations expand.
Improved Customer Satisfaction with Personalized Interactions
With advanced natural language processing, MS AI Agents offer personalized, friendly interactions with customers, which improves satisfaction and loyalty. They respond quickly to inquiries, help with common questions, and ensure customers feel valued, all while maintaining a professional and seamless experience.
3 Step Process To Get Started
Consultation
We start with a free consultation to learn about your business needs. This helps us understand your current processes and identify where AI can make the most impact.
Customization
Next, we customize the AI to match your business. We integrate it with your systems, set up features like scheduling or answering customer questions, and tailor it to your specific workflows.
Implementation
Finally, we implement the AI into your daily operations and train your team. You’ll be up and running quickly, with ongoing support available to ensure everything works smoothly.
Ready to get started?
STILL NOT SURE?
Frequently Asked Questions
Get answers to your top questions and see how we can help your business thrive with cutting-edge AI automation.
1. How do MS AI agents integrate with my existing systems?
The agents are designed to work seamlessly with popular CRM systems like Salesforce, HubSpot, and Microsoft Dynamics. Once integrated, they automatically update and pull in customer data, ensuring accuracy and reducing manual data entry for your team.
2. Is customer data handled securely?
Yes. The system is compliant with major data privacy regulations, including GDPR and HIPAA. All data is encrypted and securely stored, ensuring that sensitive customer information is protected at all times.
3. Can I customize the AI to match my business’s needs?
Absolutely. You can personalize everything from tone of voice, language preferences, to the specific tasks the AI handles. Whether you want it to focus on appointment scheduling, customer service, or data collection, the system can be tailored to your exact needs.
4. What happens if the AI can’t answer a customer’s question?
When the AI encounters a question it can’t handle, it escalates the issue to a human staff member, providing all relevant details so they can step in seamlessly. This ensures no interruption in service quality.
5. Will this replace my staff?
No. The AI is designed to enhance your staff’s efficiency by automating repetitive tasks, allowing them to focus on more complex, value-driven activities. It complements your team rather than replacing them.
6. What is the pricing structure?
Pricing is typically based on your company’s size and specific needs, with a monthly subscription model and a usage fee in the cents per call minute range. On average, businesses see a 30% reduction in administrative costs, making it a cost-effective alternative to traditional staffing.
7. How quickly can the system be implemented?
Most businesses can be up and running within 2 to 4 weeks, depending on the complexity of your existing systems. Our team provides full support during setup and customization.
8. Can the AI interact with customers in multiple languages?
Yes, the system supports multiple languages, making it ideal for businesses with diverse customer bases. This feature allows for personalized, multilingual customer service experiences.
9. What kind of ongoing support is available?
We provide technical support along with regular updates to improve performance and add new features. Our team is always available to troubleshoot and help optimize the system as your needs evolve.
10. What if my business grows or changes?
The system is fully scalable, meaning it can grow alongside your business. Whether you need to add more features or handle an increase in customer inquiries, the AI can be easily adapted to meet new demands.
More questions?